Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately at 866-364-7720 or by emailing Casey@Ecowelldog.com Consumer If you are not completely satisfied with your purchase please return it for a refund,
exchange or credit. All returns must be made 30 days from date of purchase. Any product not in original packaging or in sellable condition will not be eligible for a return. Additionally, return items that are received back damaged are not refundable. Please insure your return as you are responsibile for making any claim to the shipper used. Shipping and handling charges are non refundable.
866-364-7720 or email Casey@Ecowelldog.com Dealers/Stores
All sales are final except on defective products. Please report all damages within 3 days of receipt of merchandise by calling 866-364-7720 or emailing Casey@Ecowelldog.com Missing, incorrect or damaged products
These items must be reported within 3 business days. Please call 866-364-7720 or email Casey@Ecowelldog.com Shipping
All retail orders are shipped either by UPS or USPS Priority mail and will be usually be shipped on the same or next business day. Payment: All orders must be prepaid (check, Visa, Mastercard, Amex or Paypal) Back Orders
In case an item is backordered please let us know if you would prefer us to:
• Ship back-order with new orders (most economical)
• Hold the order and ship complete (could be 1-2 weeks)
• Ship back-orders immediately (new shipping charge would apply) • Cancel back-orders at time of order
Cancelling or changing an order
Once an order is submitted on our online system, over the phone, by fax or e mail it is a commitment to purchase. We will do our best to accommodate an "after order" change request but we take no responsibility for being able to modify or cancel an order.